What is an Online Business Manager (OBM)?

An Online Business Manager (OBM) is a strategic partner who manages the day-to-day operations of your business so you can focus on growth, vision, and revenue-generating activities. An OBM oversees systems, projects, workflows, and teams, ensuring everything runs smoothly behind the scenes.

On The Ball provides OBM services designed for growing online businesses that need more than task support—they need leadership, structure, and operational clarity.

What does On The Ball do as an OBM company?

On The Ball is an Online Business Management and operations support company that helps business owners streamline systems, manage teams, and remove operational bottlenecks. We step in as your right-hand operations partner, handling strategy, execution, and oversight.

Our OBM services include:

• Strategic operations management

• Project planning and execution

• Team management and communication

• Systems setup and optimization

• SOP and process documentation

• Ongoing operational support

Who runs On The Ball?

On The Ball is led by Amanda Riley, an experienced Online Business Manager who provides strategic oversight, direction, and client leadership. Amanda works closely with a trained support team to ensure work is completed efficiently and aligned with your business goals.

How is an OBM different from a virtual assistant?

A virtual assistant (VA) focuses primarily on task execution. An Online Business Manager (OBM) focuses on strategy, systems, and leadership.

With On The Ball, you get:

• Strategic decision-making and planning

• Proactive problem-solving

• Project and team management

• Process improvement and scalability

While task support may be included, OBM services are designed to manage the whole operation, not just a task list.

Who should hire an Online Business Manager?

An OBM might be the right fit for you if…

• You already have a multi-six or seven-figure business and a vision to scale further. This won’t be the best fit for new business owners or business owners who aren’t fully booked, making recurring revenue and just getting started with their growth phase.

• You aren’t just looking for someone who can take over admin tasks. My team can help with that if we need, but for this to be a fit, you should desire a true thought partner who can help you strategically plan next steps in your business, problem solve, and project manage.

• You want someone on your team who can support you with the big picture systems and strategy for sustainability so you can scale your income without more time, energy and effort.

• You want help identifying the process improvements needed so that your business can run like a well-oiled, client-serving, sales-generating machine.

• You value freedom and flexibility for yourself and your business partners, and you don’t expect urgency or an unhealthy level of perfection in your work.

• You want to let go of the ongoing responsibilities that come with being the point of contact for everything in your business, stop being the bottleneck holding projects up, and you’re ready to transition toward providing approval of those various business pieces instead of personally handling every step.

• You’re focused more on excellence, experience, and expertise rather than focusing solely on budget or looking for the lowest rates, knowing this is what ultimately best serves your business, clients, and ROI.

On The Ball works best with established online business owners, service providers, and growing teams who are ready for operational support at a higher level.

How do I get started with On The Ball?

The first step is booking an “Are We a Fit?” discovery call with Amanda. This call allows us to understand your business, goals, and operational challenges.

After the call, Amanda will follow up with clear next steps, which may include:

• Starting a monthly OBM retainer

• Moving forward with a one-time operations project

• Or determining that another solution is a better fit

What does a monthly OBM retainer include?

On The Ball works primarily on a monthly retainer model to provide consistent, proactive operations support.

Our base OBM retainer is $2597 per month, which includes:

• 10 hours of principal OBM time (strategy, oversight, leadership)

• 10 hours of trained team support (implementation and execution)

Additional support and custom retainers are available based on business needs.

Do you offer project-based OBM support?

Yes. One-time OBM projects are available for businesses that need focused operational help, such as:

• Systems setup or cleanup

• Process and SOP creation

• Team onboarding or restructuring

• Project or launch management

One-time projects typically run for 30 days and start at $2,597.

How long is the commitment?

Most OBM clients work with On The Ball on an ongoing monthly retainer. Commitment length depends on the scope of support and will be clearly discussed before onboarding.

One-time OBM projects generally last 30 days.

What industries does On The Ball serve?

On The Ball primarily supports online and service-based businesses, including:

• Coaches and consultants

• Creatives and content-driven brands

• Property management and real estate businesses

• Wellness and service providers

If you’re unsure whether OBM services are right for your business, a discovery call is the best place to start.

What tools does On The Ball work with?

We work within your existing systems whenever possible and frequently manage operations using tools such as:

• Microsoft Outlook

• Google Workspace

• Google Drive

• Gmail

• Asana

• Pipedrive

• Zoho

• Monday

• AppFolio

• Jobber

• Squarespace

• Wordpress

• Wix

We recommend and implement tools that support efficiency and scalability.

How quickly can OBM services begin?

Start dates depend on availability and scope. After your discovery call, Amanda will outline onboarding steps, timelines, and expectations so you know exactly what to expect.

How do I contact On The Ball?

If you’re ready to hire an Online Business Manager and bring structure to your business, get in touch today to schedule a discovery call with Amanda through our Contact page.